Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are delivered based on your location:
Luzon: 1–3 business days
Visayas: 3–6 business days
Mindanao: 6–8 business days
Delivery times may vary slightly due to courier delays or weather conditions.
Creating an account is easy. Click Sign Up on the top menu, enter your email address, create a password, and follow the instructions to complete your registration.
You can update your shipping address in your account dashboard before placing an order. If your order has already been placed, please contact us immediately for assistance.
No. For your security, we do not store your credit card information. All payments are processed through secure, encrypted payment gateways.
Orders are usually shipped in one package. However, in some cases, items may arrive separately depending on availability or courier handling.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
If you need to swap an item
Returns and Exchanges
We accept returns for damaged or incorrect items only. Requests must be reported within 48 hours of delivery, with clear photos for verification.
If you received an incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos so we can resolve the issue quickly.
We carefully pack all orders, but if your item arrives damaged, contact us within 48 hours with photos of the product and packaging for assistance.
Authorized returns will be provided with return instructions via email. Please do not send items back without prior approval.
You can reach our customer support through our Contact Us page or by emailing us at Avanishafragrancephilippines@gmail.com directly. We aim to respond within 24–48 business hours.
Please contact us immediately if you entered an incorrect address. Address changes are only possible before the order is shipped.
Orders can only be changed or canceled before they are processed for shipping. Once shipped, changes or cancellations are no longer possible.