Last updated: January 2026
We want you to shop with confidence. Due to the nature of our products, please read our Refund and Returns Policy carefully before making a purchase.
Eligibility for Returns and Refunds
Because fragrance oils and perfume raw materials are sensitive and consumable products, we only accept returns or refund requests under the following conditions:
- The item received is damaged, leaking, or defective upon arrival
- The item received is incorrect or does not match your order
All requests must be reported within 48 hours of receiving the order. Requests submitted beyond this timeframe will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or refunds for:
- Used, opened, or partially consumed products
- Change of mind or incorrect scent preference
- Items damaged due to improper storage or handling after delivery
How to Request a Refund or Return
To request a refund or return, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos or videos of the item, including the packaging
- A brief description of the issue
Requests without proper documentation may not be approved.
Return Authorization
All returns must be authorized before sending any items back. Approved return instructions will be sent via email. Unauthorized returns will not be accepted.
Refund Process
Once your request is approved and verified, refunds will be processed within 7–14 business days. Refunds will be issued through the original payment method or store credit, depending on the situation.
Shipping Costs
Shipping fees are non-refundable unless the return is due to an error on our part. Customers are responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions regarding this policy, please contact us through our Contact Us page or email us directly. We are happy to assist you.